At cg999, your privacy is treated with the same seriousness as your account security. This Privacy Policy explains exactly what personal data cg999 collects from users across Pakistan, how that data is used, who it may be shared with, and what rights you hold over your own information. We believe you deserve to know — clearly and completely — how your data is handled on our platform.
This Privacy Policy ("Policy") describes how cg999 ("cg999," "we," "us," "our") collects, processes, stores, and protects personal information in connection with your use of the cg999 platform, including the website accessible at cg999.bio and all associated services (collectively, the "Platform").
This Policy applies to all registered users, visitors, and any individuals whose personal data is processed by cg999 in connection with the Platform. By registering an account or by otherwise using the cg999 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
This Policy should be read alongside the cg999 Terms and Conditions, which govern your use of the Platform as a whole. Defined terms used but not defined in this Policy have the meanings given to them in the Terms and Conditions.
Summary: cg999 collects only the personal data necessary to provide you with a safe, compliant, and enjoyable gaming experience. We do not sell your personal data to third parties, and we do not share it with anyone except as described in this Policy.
For the purposes of applicable data protection legislation, the data controller responsible for your personal information is cg999, operating under an international gaming licence. cg999 determines the purposes and means of processing personal data collected through the Platform and is accountable for ensuring that such processing is carried out lawfully, fairly, and transparently.
All data protection enquiries, subject access requests, and consent withdrawal requests should be directed to our support team using the contact details provided in Section 14 of this Policy. We aim to acknowledge all data-related requests within 5 business days and to resolve them within 30 calendar days of receipt.
Registered Contact: For all privacy-related correspondence, please reach our data protection team at [email protected]. Please include "Privacy Request" in your subject line so your query is routed correctly.
cg999 collects personal data across several categories depending on how you interact with the Platform. The following table summarises the categories of personal data we may collect and hold about you:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC / passport number, nationality | KYC verification, age confirmation, fraud prevention |
| Contact Data | Email address, phone number, city of residence (e.g. Karachi, Lahore, Islamabad) | Account management, support communications, notifications |
| Financial Data | Payment method details (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Bank Alfalah), transaction history, PKR balance records | Deposit and withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session duration | Platform security, fraud detection, performance optimisation |
| Usage Data | Pages visited, games played, bets placed, login timestamps, feature interactions | Service improvement, personalisation, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer service, dispute resolution, quality assurance |
| Document Data | Copies of government-issued ID, proof of address, selfie images for verification | Identity verification, regulatory compliance |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required for responsible gaming purposes (for example, self-exclusion records) or as otherwise required by applicable law.
cg999 collects personal data through a number of channels and methods, which are described below:
You are never obligated to provide personal data to cg999. However, failure to provide data required for KYC verification or account registration will prevent us from offering you access to the full cg999 Platform, as we are unable to onboard unverified users in compliance with our regulatory obligations.
cg999 uses the personal data we collect for the following purposes. In each case, we rely on a lawful basis for processing, which is identified in Section 6.
cg999 processes your personal data on the following legal grounds, depending on the nature and purpose of the processing activity:
Note: Where cg999 relies on legitimate interests as its legal basis, we have assessed those interests against your rights and concluded that our interests do not override your fundamental rights and freedoms. You have the right to object to processing based on legitimate interests — see Section 11 for details.
cg999 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We may share your data with third parties only in the following circumstances:
All third-party data processors engaged by cg999 are contractually required to process personal data only on our documented instructions, to maintain appropriate security measures, and to delete or return data at the conclusion of the engagement.
cg999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law or our regulatory obligations. The following general retention guidelines apply:
When personal data is no longer required for any applicable purpose, cg999 will securely delete or anonymise it in accordance with industry-standard data destruction procedures.
cg999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Your responsibility: While cg999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your cg999 login credentials confidential and for logging out of your account on shared devices. If you suspect your account has been compromised, contact [email protected] immediately.
The cg999 Platform uses cookies and similar tracking technologies to improve your browsing experience, analyse platform usage, and support security functions. Cookies are small text files stored on your device when you visit a website.
The following categories of cookies are used on the cg999 Platform:
You can manage your cookie preferences through the cookie settings panel available on the Platform, or by adjusting your browser settings to block or delete cookies. Please note that disabling certain cookies may affect the functionality and performance of the cg999 Platform.
Third-party cookies: Some third-party service providers integrated into the cg999 Platform — such as game studios and analytics providers — may set their own cookies on your device. cg999 does not control these third-party cookies and recommends reviewing the privacy policies of those providers for further information.
Depending on your location and applicable data protection law, you may have the following rights in respect of your personal data held by cg999. To exercise any of these rights, contact us at [email protected] with "Privacy Request" in the subject line.
cg999 respects your right to control your own personal information
Request a copy of all personal data cg999 holds about you, including the purposes for which it is processed.
Ask us to correct any inaccurate or incomplete personal data held in your cg999 account without undue delay.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Ask cg999 to suspend processing of your data in certain circumstances — for example, while you contest the accuracy of the data we hold.
Receive your personal data in a structured, machine-readable format and transmit it to another service provider where technically feasible.
Object to processing based on legitimate interests, including direct marketing. We will stop processing unless we can demonstrate compelling grounds that override your interests.
The cg999 Platform is strictly intended for adults aged 21 years and above. cg999 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor — whether through a misrepresentation at registration or any other means — we will immediately suspend the relevant account, delete all associated personal data, and return any deposited funds in accordance with our standard closure procedure.
If you are a parent or guardian and have reason to believe that a person under 21 in your care has registered or attempted to register a cg999 account, please contact us immediately at [email protected]. We take this matter very seriously and will act without delay.
21+ Strictly Enforced. cg999 employs age verification checks at the point of registration and during KYC review. We will not process any personal data in connection with an account that we determine belongs to a minor.
cg999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. When material changes are made, we will take reasonable steps to notify you — which may include posting a prominent notice on the Platform, sending an email to the address registered on your account, or displaying an in-platform notification on your next login.
The "Last updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically so that you remain informed of how cg999 handles your personal data. Your continued use of the Platform following the effective date of any revised Policy constitutes your acknowledgement of the changes.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way cg999 processes your personal data, please contact our support team. We are committed to addressing all privacy-related queries promptly and transparently.
Data protection contact: [email protected]
Please include "Privacy Request" in the subject line of your message so that it is routed directly to the appropriate team. We aim to acknowledge all privacy enquiries within 5 business days and to provide a full response within 30 calendar days.
For responsible gaming concerns, account self-exclusion requests, or limit-setting queries, please visit our dedicated Responsible Gaming page, or mention it in your support message and we will prioritise your request accordingly.
Six ways cg999 keeps your data safe and your trust intact
Every byte of data you transmit to cg999 is protected by 256-bit SSL encryption — the same standard used by leading international banks.
cg999 will never sell, rent, or trade your personal data to any third party for marketing or commercial gain. Your data stays with us, period.
We collect only what is necessary to operate your account, process your transactions, and meet our regulatory obligations — nothing more.
This Policy tells you exactly what we collect, why we collect it, and who we share it with. No vague language, no hidden clauses.
JazzCash, EasyPaisa, and bank transfer details are processed only as required to complete your transaction — never stored beyond regulatory necessity.
Access requests, correction requests, and deletion requests are acknowledged within 5 business days and resolved within 30 days — guaranteed.
Your data is protected, your transactions are encrypted, and your rights are respected. Join thousands of Pakistani players who rely on cg999 for a secure gaming experience.